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Customer Experience


Recommends and implements feedback from customers to improve company's products or services, and serves as customer advocate.

  • Identifies and analyzes interactions between the customer and the company's products or services to enhance customer experience.

  • Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement.

  • Integrates customer feedback into decisions on products and service offerings to improve customer's user experience and/or satisfaction.