Customer Experience

Non-Technical

Recommends and implements feedback from customers to improve company's products or services, and serves as customer advocate.

Identifies and analyzes interactions between the customer and the company's products or services to enhance customer experience.
Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement.
Integrates customer feedback into decisions on products and service offerings to improve customer's user experience and/or satisfaction.